Career

Role Overview: Join TotalGiftX, a leading online platform for gifting solutions, as we redefine the gifting experience. We are actively seeking an Assistant General Manager (AGM) for Retail (Darkstore) to lead our COCO/Darkstore operations in Pune. As a key player in our team, you will drive growth, operational excellence, and an exceptional shopping experience for our customers.

Key Responsibilities:

Darkstore Operations Strategy:

• Develop and execute a comprehensive Darkstore operations strategy aligned with TotalGiftX’s goals.
• Set performance targets and KPIs for darkstore operations in collaboration with the AVP-Retail.

Darkstore Network Expansion & Relation Management:

• Strategically plan and expand the Darkstore network, identifying viable locations for growth.
• Provide support, guidance, and training to ensure the success of Darkstores, focusing on improving NPS.

Operational Excellence:

• Oversee day-to-day darkstore operations, including inventory management, visual merchandising, and customer service.
• Implement and maintain best practices for darkstores, aligning with TotalGiftX standards.

Sales and Profitability:

• Drive sales growth through effective sales and marketing strategies.
• Monitor financial performance, budgets, and profit margins to optimize profitability.

Customer Experience:

• Encourage the team to enhance overall customer experience, maintaining high service and product quality standards.
• Address customer feedback to ensure satisfaction and loyalty.

Inventory Management:

• Supervise inventory control, stock levels, and product assortment.
• Implement strategies to minimize losses, manage stock turnover, and reduce carrying costs.

Compliance and Safety:

• Ensure compliance with relevant laws, regulations, and safety standards.
• Promote a safety culture and adhere to security protocols.

Market Research and Trends:

• Stay updated on market trends, competition, and customer preferences.
• Recommend adjustments to darkstore strategies based on market analysis.

Team Leadership:

• Lead, mentor, and manage a diverse team of regional and area managers and staff.
• Foster a positive and motivated work environment that encourages collaboration and growth.

Required Skills:

• Proven experience in senior retail management/darkstore roles.
• Exposure to retail operations, darkstore management, business development, and P&L management.
• Strong leadership and strategic thinking skills.
• Bachelor’s degree in Business Administration or a related field; MBA is a plus.

Behavioral Skills:

• Excellent communication, innovation, and presentation skills.
• Analytical mindset with the ability to use data to drive decisions.

Apply Now: Are you ready to run your career with TotalGiftX’s exciting journey? Send your CV to info@totalevents.in . Join us at the intersection of innovation and heartfelt gifting, proudly brought to you by Total Events.

Join TotalGiftX and Total Events in creating moments that last a lifetime!

Role Overview:

TotalGiftX, an esteemed online gifting solutions platform and a proud entity under Total Events, is on the lookout for a dynamic and seasoned Assistant General Manager (AGM) – Retail (Franchise Store). This key role is instrumental in leading our retail operations, steering growth, and ensuring an exceptional shopping experience for our customers.

Key Responsibilities:

Retail Strategy:

Align and execute the comprehensive retail strategy in harmony with TotalGiftX’s overarching goals.

Set and track performance targets and KPIs for retail operations to drive success.

Franchise Network Expansion & Relation Management:

Develop and execute a strategic plan for expanding the franchise network, identifying promising partners.

Cultivate strong relationships with existing franchisees, offering support and training for sustained success.

Operational Excellence:

Ensure the smooth functioning of day-to-day retail store operations, encompassing inventory management and visual merchandising.

Implement and uphold best practices for retail stores, ensuring alignment with franchise partners.

Sales and Profitability:

Propel sales growth through the implementation of effective sales and marketing strategies.

Monitor financial performance, budgets, and profit margins for optimal profitability.

Customer Experience:

Guide franchise partners in enhancing the overall customer experience, maintaining high service and product quality standards.

Address customer feedback promptly to ensure satisfaction and loyalty.

Inventory Management:

Oversee inventory control, stock levels, and product assortment.

Implement strategies to minimize losses and manage stock turnover effectively.

Compliance and Safety:

Ensure adherence to relevant laws, regulations, and safety standards.

Foster a culture of safety and uphold security protocols.

Market Research and Trends:

Stay abreast of market trends, competition, and evolving customer preferences.

Provide recommendations for adjustments to retail strategies based on thorough market analysis.

Team Leadership:

Lead, mentor, and manage a diverse team of regional and area managers and staff.

Cultivate a positive and motivating work environment that fosters collaboration and personal growth.

Required Skills:

Proven experience in senior retail management, including exposure to franchise management, business development, and P&L management.

Strong leadership, strategic thinking, and team management skills.

A Bachelor’s degree in Business Administration or a related field; an MBA is a plus.

Behavioral Skills:

Excellent communication, innovation, and presentation skills.

Possess an analytical mindset with the capability to utilize data for informed decision-making.

Apply Now: Ready to contribute to TotalGiftX’s success story? Forward your CV to careers@totalgiftx.com and be part of the innovation and heartfelt gifting experience brought to you by Total Events.

Join TotalGiftX and Total Events in creating lasting moments that resonate!

Role Overview:

Company Overview: TotalGiftX, a premier online platform for gifting solutions and a proud division of Total Events, invites a dynamic and innovative professional to join our team as the Head of Corporate Sales. With a rich legacy of providing heartfelt gifting experiences, TotalGiftX is dedicated to evolving and growing our corporate gifting offerings.

Position Overview: As the Head of Corporate Sales at TotalGiftX, you will be a key driver in the growth and transformation of our corporate gifting segment. You’ll lead and manage the corporate sales team, focusing on revenue growth and ensuring a top-notch customer experience.

Reporting Line: This role reports directly to the Global CEO of TotalGiftX.

Key Responsibilities:

Strategic Planning and Execution:

• Develop and execute a robust sales strategy for the Corporate Gifting vertical in alignment with overall business objectives.
• Stay ahead in the corporate gifting space by identifying market trends, monitoring competitor activities, and seizing emerging opportunities.

After Sales Support:

• Oversee the entire sales process, ensuring a seamless customer experience from lead generation to closure.
• Analyze sales data and performance metrics for informed decision-making and continuous improvement.

Business Development:

• Contribute to the Corporate Gifting Team by acquiring new clients and adding revenue through targeting new clients and managing key accounts.
• Identify and pursue new business opportunities to expand the corporate gifting client base.

Client Relationship Management:

• Build and nurture strong relationships with key corporate clients, understanding their gifting needs and offering tailored solutions.
• Collaborate with the marketing team to create campaigns and materials that resonate with corporate clients.

Product Curation:

• Stay updated on the latest gifting industry trends and products to effectively communicate value propositions to clients.
• Collaborate with product development teams to introduce innovative and relevant corporate gifting options.

Market Research and Analysis:

• Conduct regular market research to stay informed about industry trends, competitor offerings, and customer preferences.
• Analyze sales data and customer feedback to refine gift selection and enhance overall customer satisfaction.

Financial Performance:

• Set and manage budgets, forecasting sales, margins, and profitability targets.
• Drive the achievement of KPIs related to revenue, profitability, product assortment, and customer satisfaction.

Customer Focus:

• Understand client preferences, needs, and feedback to continuously tailor the product assortment to meet their expectations.
• Implement strategies to enhance customer satisfaction, loyalty, and retention.

Team Leadership:

• Provide leadership, mentorship, and guidance to the corporate sales team.
• Foster a culture of collaboration, creativity, and continuous improvement.
• Invest in the professional growth of team members through regular performance assessments and training.

Qualifications and Requirements:

Required Skills:

• Bachelor’s degree in Business and Design-related field, along with an MBA.
• Strong knowledge of sales and marketing principles, coupled with excellent customer service practices.
• Ability to lead a team, promote accountability, and work independently in a dynamic environment.
• Ethical, compassionate, and dedicated to excellence.
• Understanding of gifting categories is preferred.
• Strong analytical skills for data interpretation and data-driven decision-making.

Behavioral Skills:

• Excellent communicator with refined marketing, negotiation, presentation, and interpersonal skills.
• Passionate, strategic thinker with creative conceptualization and design skills.
• Leadership experience with the ability to motivate and guide a team toward achieving objectives.

Apply Now: Ready to contribute to TotalGiftX’s success story? Forward your CV to info@totalevents.in and be part of the innovation and heartfelt gifting experience brought to you by Total Events.

Join TotalGiftX and Total Events in creating lasting moments that resonate!