Shipping & Delivery Policy

Delivery Options:

At TotalGiftX, we offer two convenient delivery options to meet your needs:

1. Standard Delivery (Free): Enjoy our standard delivery service at no extra cost. This option ensures that your gifts arrive in a timely manner without any additional charges.
2. Express Delivery (Charges Apply): For those who need their gifts delivered faster, we offer express delivery. The charges for this service are clearly displayed during the checkout process, ensuring transparency and convenience.

Delivery Time-frame:

The delivery time-frame depends on the location provided during checkout. Please check the estimated delivery time before completing your purchase to ensure your gift arrives when you need it. Our Shipping and Delivery Policy aims to provide accurate delivery estimates, but please note that these are subject to change based on various factors.

Unforeseen Circumstances:

While we strive to deliver your gifts within the chosen time-frame, factors beyond our control, such as weather conditions or unexpected delays from our partners, may impact delivery times. In such cases, we will proactively communicate any delays to keep you informed and minimize inconvenience.

Flower Delivery:

Our flowers are delivered in various stages—fully bloomed, semi-bloomed, or in bud form. This ensures that the flowers you receive are fresh and vibrant, allowing you to enjoy their beauty for a longer period.

Advance Ordering:

For festivals, major occasions, or special events, we recommend placing your orders at least 5 days in advance. This helps us ensure timely delivery and avoid any last-minute rush, especially during peak seasons.

Separate Deliveries:

Please note that hand-delivered and courier products may reach the recipient at different times or on different days. This is due to the varying nature of our delivery methods and partners. Our Shipping and Delivery Policy covers all these scenarios to provide clarity and transparency.

Cut-off Times for Same-Day Delivery:

To avail same-day delivery, please adhere to the following cut-off times:

• Standard Time: Before 6:00 pm, Monday – Sunday, IST
• Express Time: Before 6:30 pm, Monday – Sunday, IST
• Midnight: Before 7:00 pm, Monday – Sunday, IST

Non-binding Delivery Time:

The requested delivery time is non-binding and depends on product availability and the destination. While we make every effort to meet your requested delivery time, we cannot guarantee it due to various factors influencing delivery logistics.

Perishable Items Delivery:

For perishable items such as cakes and flowers, we attempt delivery only once. If the delivery attempt is unsuccessful due to recipient unavailability or incorrect address, the order will still be charged. Our Shipping and Delivery Policy aims to highlight these conditions to avoid misunderstandings.

Proof of Delivery:

In case of any disputes regarding delivery, we provide proof of delivery. Regularly check your emails and SMS for updates on your order status. This ensures you are always informed about the progress of your delivery.

Late Delivery Policy:

If no one is available at the shipping address during the delivery attempt, the order will not be considered late. Our delivery partners will make reasonable attempts to deliver your gift, but please ensure someone is available to receive it.

Acknowledgment of Delivery:

Our delivery representative will request an acknowledgment upon successful delivery. In case the recipient refuses to acknowledge, our confirmation email serves as proof of delivery. This policy is in place to ensure accountability and transparency in our Shipping and Delivery Policy.

Deemed Delivery:

For hand-delivered orders, if the delivery is unsuccessful due to reasons such as incorrect address or recipient unavailability, the order is deemed executed. This means that the responsibility for the delivery completion is considered fulfilled from our end.

Delivery to Special Locations:

We accommodate deliveries to special locations such as hospitals, hotels, wedding halls, hostels, etc. Please provide specific details during checkout to ensure accurate and timely delivery. Our Shipping and Delivery Policy covers these unique scenarios to cater to all our customers’ needs.

Remote Locations and Towns:

Deliveries to remote locations depend on availability and may not have exact delivery times. We strive to reach even the most remote areas, but delivery schedules may vary based on logistical constraints.

National Holidays and Force Majeure Events:

Please note that no deliveries are made on national holidays. Additionally, Force Majeure Events such as natural disasters or unforeseen circumstances may affect delivery times. We will notify you proactively in such cases to keep you informed.

Thank you for choosing TotalGiftX, a trusted unit of Total Events. We’re committed to delivering joy to your doorstep with every gift. If you have any questions or need further assistance, please contact our Customer Support at +91 96040 83778. Our comprehensive Shipping and Delivery Policy ensures a smooth and transparent delivery process for all your gifting needs.